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Over 1000 products

Fish!
Fish!: A Remarkable Way to Boost Morale and Improve Results

By Stephen C. Lundin, Harry Paul, John Christensen

Paperback (UK), September 2002 5 of 5 Stars!
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Raving Fans
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)

By Kenneth H. Blanchard, Sheldon Bowles

Paperback (UK), June 1998 4 of 5 Stars!
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The Innovator's Dilemma
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business

By Clayton M. Christensen

Paperback / softback (USA), October 2011
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Service Operations Management
Service Operations Management: Improving Service Delivery

By Robert Johnston, Graham Clark, Michael Shulver

Paperback (UK), April 2012
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Getting Naked
Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)

By Patrick M. Lencioni

Hardback (USA), May 2008 5 of 5 Stars!
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Delivering Happiness
Delivering Happiness: A Path to Profits, Passion and Purpose

By Tony Hsieh

Paperback (USA), May 2012
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The Nordstrom Way to Customer Service Excellence
The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry

By Robert Spector, Patrick D. McCarthy

Paperback (USA), April 2012
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Delivering Happiness [Audio]
Delivering Happiness: A Path to Profits, Passion and Purpose [Audio]

By Tony Hsieh, Tony Hsieh (Read by)

CD-Audio (USA), March 2013
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Delivering Happiness
Delivering Happiness: A Path to Profits, Passion, and Purpose

By Tony Hsieh

Paperback (USA), March 2013
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The A to Z of Being Understood
The A to Z of Being Understood: Make Your Voice Heard and Your Conversations Count

By Kay White

Paperback / softback (USA), April 2011
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Trust-based Marketing
Trust-based Marketing: The Ultimate Guide to Creating Trust in an Understandably UN-Trusting World (No B.S.)

By Dan S. Kennedy, Matt Zagula

Paperback (USA), August 2012
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Likeonomics
Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action

By Rohit Bhargava

Hardback (USA), June 2012
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This Is Service Design Thinking
This Is Service Design Thinking: Basics, Tools, Cases

By Marc Stickdorn, Jakob Schneider

Paperback / softback (USA), January 2012
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Attracting Perfect Customers
Attracting Perfect Customers: The Power of Strategic Synchronicity

By Stacey Hall, Jan Brogniez

Paperback / softback (USA), November 2001
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Soul Trader
Soul Trader: Putting the Heart Back into Your Business

By Rasheed Ogunlaru

Paperback (UK), October 2012
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The Customer Rules
The Customer Rules

By Lee Cockerell

Paperback (UK), March 2013
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The Satisfied Customer
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

By Claes Fornell

Paperback (UK), January 2009
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Practical Zendesk Administration
Practical Zendesk Administration: Best Practices for Setting Up Your Customer Service Platform

By Stafford Vaughan

Paperback (USA), October 2012
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Brand Advocates
Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force

By Rob Fuggetta

Hardback (USA), August 2012
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Organize Your Life
Organize Your Life: Free Yourself from Clutter and Find More Personal Time

By Ronni Eisenberg, Kate Kelly

Paperback (USA), April 2008
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