Steven Phillips is an ERP professional with over twenty-seven years of implementation experience as a software consultant and a practitioner within industry. His background includes senior management education, software selection, project management, application consulting, process redesign, systems design, testing, training, and post go-live support. This extensive knowledge is coupled with a rare combination of functional experience in operations management, IT management, and business re-engineering. His industry experiences include manufacturing, distribution, business services, and the public sector. Steve has a degree in Production & Operations Management with advanced studies in Industrial Management. Previously certified by the American Production and Inventory Control Society, he has written articles appearing in APICS publications.
"There really aren't many "must-read" ERP books in the 30 year (or so) history of ERP, but you can add this book to the must-read list. The book fits nicely into what I call the Center of Excellence movement - the push by ERP customers to gain more value out of their ERP investments and endure less headaches. The book is a combination of hard-won advice, cautionary tales, and a bit of a manifesto for not placing blind trust in third party consultancies." - Jon Reed, SAP/ERP Market Analyst."You owe it to your company and yourself to read this book. If you do so, you will sharply increase your odds for success and spend a lot less money. Steve has done the ERP industry a big service." - Tom F. Wallace, early ERP pioneer, author, and Distinguished Fellow at The Ohio State University Center for Operational Excellence."There are very few ERP books that I would consider a game changer and an eye-opener. Not only will I state this book is a game changer, but I would strongly recommend it to current and future ERP customers. This book is direct and specific regarding risks and recommendations." - G. Brett Beaubouef, PMP, CISA, Author, and Blogger at "ERP The Right Way.""If the Project Management Institute (PMI) had a certification program in ERP Management, this would be the only textbook needed." - Andy Klee, President, Klee Associates, ERPtips.com (SAP), and JDEtips.com (Oracle Enterprise One)."I love this book." - R. Ray Wang. CEO & Principal Analyst of Constellation Research, a founding partner of the Altimeter Group, and a thought leader in enterprise digital transformation.
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