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Acknowledgements. List of Figures. Part 1. 1. Person-centred Organisations. 2. Person-centred Practices and Conventional Organisation Development. Part 2. 3. Vision, Mission, Values and Strategy. 4. Organisation Design. 5. Working Together. 6. Creating a Person-centred Culture. 7. Leadership. 8. Human Resources. 9. Person-centred Team Working. 10. Enabling Risk. 11. Measuring and Improving Quality. 12. Managing Change. 13. Conclusion. Appendix 1. Progress for Providers. Appendix 2. Progress for Providers for Managers. Endnotes. About the Authors. Index.
A wealth of practical, person-centred tools and techniques which will help organisations move towards becoming person-centred organisations
Stephen Stirk is Director of Human Resources for the social care charity United Response. He has had over 30 years' experience in human resources, organisation development and line management positions, including specialism in organisation design and development with GlaxoSmithKline. Helen Sanderson is Director of Helen Sanderson Associates. She has written extensively on person-centred thinking, planning, community building and Individual Service Funds. She has worked with a range of providers to enable them to deliver more personalised services. She is co-author (with Jaimee Lewis) of A Practical Guide to Delivering Personalisation: Person-Centred Practice in Health and Social Care (Jessica Kingsley Publishers).
The book aims to define what person-centred practice means in
organisation which aspire to deliver personalised services... The
checklists in each chapter describe both the detail of what we
expect to see in a person-centred organisation and they also give
readers an opportunity to celebrate areas of responsibility that
are being delivered well and to think about areas where development
might occur... This person-centred approach on "one-to-one",
focuses on there being opportunities for appreciation and feedback
and reflection on progress and learning and an opportunity for
shared problem-solving... Person-centred practices enable teams to
deliver, at their best, in ways that work for everyone... The
concluding chapter summarises the book so well that it alone could
be used as the principles of good practice... If people working in
health and social care use the tools and techniques provided by
Stephen Stirk and Helen Sanderson, then they will have a multitude
of options to take their organisation forward to become truly
person-centred.
*European Journal for Person Centered Healthcare (EJPCH)*
It is a treasure-trove of good ideas which social workers will find
useful in their day-to-day practice - for example, person-centred
reviews and guidance on Individual Service Funds.
*Professional Social Work*
The unique person-centered approach described in the book is a very
welcome contribution to reference manuals for people working in
mental health services. Every condition is very thoroughly examined
with remarkable insight into living with and seeking solutions to
psychological disorders in collaboration with mental health
practitioners. The strength of the insights is that it addresses
behavioural aspects of mental illness in a non-judgemental and
sensitive way. The discussions of each disorder provide excellent
and thoughtful explanations of living with mental imbalances... The
book contains no quick fixes, but rather concentrates on the growth
and development of individuals collaborating with mental health
providers in person-centered relationships.
*The International Journal of Person Centered Medicine*
The book is (...) wonderfully rich in ideas... There is much in the
300-plus pages of this book to help you, and it is well worth
buying as a comprehensive toolkit.
*Caring Times*
Stirk and Sanderson have really brought to life the concept of
personalisation in its more holistic form. Their systemic analysis
of what constitutes a person-centred organisation incorporates
familiar theory about managing change, valuing people and remaining
committed to the outcomes determined by service users and the
community themselves. It is refreshing to see how the practical
realities of this journey are tangible and the authors make it
clear that being person-centred is more than just empty rhetoric.
Based on personal experience, expertise and evaluation, I found the
advice, tips and recommendations invaluable. This book is essential
for leaders at all levels of the organisation and for those
interested in fostering genuine participation in developing and
delivering services from the bottom up!
*Trish Hafford-Letchfield, Senior Lecturer in Social Work at
Middlesex University and co- author of How to Become a Better
Manager in Social Work and Social Care: Essential Skills for
Managing Care*
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