Fully revised new edition of highly successful graduate level textbook which offers a comprehensive overview of cockpit/crew resource management, offering regulatory, airline, accident invetigator, research, global and cultural perspectives of the topic and covering both the nature of CRM and various training applications. Additional use as reference for aviation professionals.
PART 1 THE NATURE OF CRM 1. Why CRM? Empirical and Theoretical
Bases of Human Factors Training 2. Teamwork and Organizational
Factors 3. Crews as Groups: Their Formation and their Leadership 4.
Communication and Crew Resource Management 5. Flight Crew
Decision-Making 6. CRM (Non-Technical) Skills d Applications for
and Beyond the Flight Deck
PART 2 CRM TRAINING APPLICATIONS 7. The Design, Delivery and
Evaluation of Crew Resource Management Training 8. Line Oriented
Flight Training (LOFT): The Intersection of Technical and Human
Factor Crew Resource Management (CRM) Team Skills 9. Line
Operations Simulation Development Tools 10. Crew Resource
Management (CRM) and Line Operations Safety Audit (LOSA) 11. Crew
Resource Management: Spaceflight Resource Management 12. The
Migration of Crew Resource Management Training
PART 3 CRM PERSPECTIVES 13. A Regulatory Perspective 14. A
Regulatory Perspective II 15. Integrating CRM into an Airline’s
Culture: The Air Canada Process 16. The Accident Investigator’s
Perspective 17. The Airlines’ Perspective: Effectively Applying
Crew Resource Management Principles in Today’s Aviation Environment
18. Conversations on CRM from Outside the USA 19. The Military
Perspective
PART 4 CONCLUSIONS 20. Airline Pilot Training Today and Tomorrow
21. The Future of CRM
Dr. Barbara Kanki served as a Research Scientist at the National
Aeronautics and Space Administration (NASA), Ames Research Center
(Moffett Field, California) in the Human Systems Integration
Division. Over her tenure of more than 25 years, she conducted
human performance research in support of NASA Aviation Safety
Programs, Human Factors and Performance for Space Safety, and a
variety of Human Factors programs for the Federal Aviation
Administration (FAA). In a consulting role she worked with other
high risk industries such as the medical and nuclear power
fields.
Dr. Kanki’s research activities have ranged across human factors
topics such as crew communication and coordination, organizational
factors, information and workload management for aviation
operations including flight crews, ground control, and technical
operations. Her research interests include human-centered procedure
and document design, integration and training for new technologies
as well as safety topics such as voluntary reporting and event
investigation. She has supported the space side of NASA in human
and socio-technical risk factors, team training, and procedure
design primarily for the space shuttle program at Kennedy Space
Center and has participated on NASA mishap boards, safety
assessments and National Transportation Safety Board human
performance investigations. After retiring from NASA in 2014, Dr.
Kanki continues to contribute to NASA projects and FAA/industry
groups, and is the current chair of the Human Performance working
group of the International Association for the Advancement of Space
Safety.
Dr. Kanki received her doctorate in Behavioral Sciences from the
University of Chicago, where she specialized in the areas of
communication and group dynamics. She continues to author, edit,
and review books, journals, and papers on human factors topics.
Joey Anca is the Human Risk Manager for Metro Trains Melbourne in
Australia. Joey has a long career in aviation, having pioneered
with Bob Helmreich the Cockpit Management Attitudes Questionnaire
(CMAQ), when the known universe was grappling with the new-found
pill of Crew Resource Management (CRM). Bob (the NASA/UT team, Joey
and other aviation earthlings) took off into other safety-critical
domains. Joey is a proud Filipino who has worked in a number of
airlines and railways in Australasia. He lives in Melbourne,
Australia and teaches Threat and Error Management (TEM) at
Swinburne University of Technology. His day-job is keeping the
railways in Melbourne safe. Robert L. Helmreich is professor of
psychology at the University of Texas at Austin. He received his
Ph.D. in personality and social psychology from Yale University in
1966. He has conducted research on group processes and performance
sponsored by NASA, the Office of Naval Research, and the FAA, as
well as research on personality and motivation sponsored by the
National Science Foundation and the National Institute of Mental
Health. He is a fellow of the American Psychological Association
and the American Psychological Society and former editor of the
Journal of Personality and Social Psychology. He was chair of an
FAA working group to develop the National Plan for Aviation Human
Factors. He is a member of the National Academy of Sciences
Committee on Space Biology and Medicine and Committee on Human
Factors. He is Director of the NASA/University of Texas/FAA
Aerospace Crew Performance Project investigating issues in crew
selection, training, and performance evaluation in both aviation
and space environments.
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