Gaby Wiegran is project manager at Booz Allen & Hamilton, focusing
on electronic commerce. She has acted as a consult for
semiconductor and smart card manufacturers, computer retailers,
software training centres and online banks in the USA, Europe and
Australia. Her main interest is market entry strategies and the
development of internal processes and systems that fulfil the
requirements of the new economy. She wrote her PhD on customization
and has published numerous articles on both that topic and on
customer retention in electronic commerce.
Hardy Koth is a principal at Booz Allen & Hamilton and is leader of
the European Electronic Commerce Group. His main consulting focus
is in guiding companies through the process of the strategic
transformation that is triggered by new customer requirements and
competitive shifts. Before graduating with a Masters degree in
Business Administration and International Relations from the
University of Chicago, Hardy occupied management positions in
various industries around the world. He is a frequent guest speaker
on the implications and impact of the Internet on organizations.
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