Lee Cockerell is the author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney, among others. He is the former Executive Vice President of Operations of Walt Disney World and has held executive positions at Hilton Hotels and Marriott. During his distinguished career in the hospitality industry Cockerell earned a worldwide reputation as an expert on the customer experience. Cockerell travels the country addressing audiences at Fortune 100 companies; educational institutions and non-profits; and government agencies, including the US military.
"At Zappos, many of our business decisions revolve around the
customer. Lee Cockerell understands the importance of a great
customer experience and shows you how to Deliver Happiness to your
customers."
-Tony Hsieh, NY Times bestselling author of "Delivering Happiness"
and CEO of Zappos.com, Inc.
“These Rules rule. If you play by these rules you will win.” – Carl
Sewell, Chairman of Sewell Automotive Companies and author of the
million copy bestseller Customers for Life”
"The Customer Rules is easy to read and understand, but profound in
so many ways! If companies and leaders would follow this
advice their customers and business would be significantly better."
-Al Weiss, Former President, Disney Parks and
Resorts,Worldwide
“I don’t know many people who know more about customer service than
Lee Cockerell. If you want to create raving fans and have
customers brag about you, read his book, The Customer Rules.
It will send you in the right direction.- Ken Blanchard, co-author,
The One Minute Manager and Leading at a Higher Level
“No matter what industry you’re in or what kind of company you work
for, if customer service isn’t priority, your business will get
crushed. This book shows that any employee at any level of an
organization can take pride in serving customers with excellence –
in doing so they bolster both their career and their company
profits!” -Marshall Goldsmith – New York Times bestselling author
of MOJO and What Got You Here Won’t Get You There.
“Lee Cockerell offers practical, reader friendly suggestions and
guidelines which can be implemented immediately to enhance and
improve customer service at any company.”
-Fred Whyte, President, STIHL Incorporated
"Lee Cockerell has written a wise and practical book chock full of
ideas about delivering sensational service. He illustrates his
lessons with engaging stories about real-life people doing
extraordinary things for others. I love it." -Mark Sanborn,
Bestselling author of The Fred Factor
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