Table of Contents

Ch. 1 Who are the customers?, Ch. 2 What makes them difficult?, Ch. 3 Useful Mindsets, Ch. 4 Pre-emptive Tactics, Ch. 5 Practical Approaches, and Ch. 6 Let me at them

About the Author

The author is a highly regarded trainer, coach, NLP facilitator and learning designer. She is the author of Speed Read: Time Management (ISBN 978 1 906294 22 9) and Speed Read: Difficult Customers (ISBN 978 1 906294 12 0). She delivers workshops and training programmes in sales skills, personal and interpersonal skills in both the not-for-profit and the private sector.