Table of Contents

Editors vi

Acknowledgements vii

Members of the Original Manchester Triage Group viii

International Reference Group ix

Preface xi

1 Introduction 1

2 The decision making process and Telephone Triage 7

3 The Telephone Triage method 13

4 The presentation priority matrix 25

5 Ensuring safety in Telephone Triage 29

Presentational Flow Chart Index 33

Discriminator and question dictionary 140

Index 157

About the Author

The Advanced Life Support Group (ALSG), Manchester UK, began life in 1990 and became a registered medical education charity in 1993. The organisation exists to "preserve life by providing training and education to the general public and in particular but not exclusively to doctors, nurses and other members of the medical profession, in life saving techniques".
The book is written and edited by Emergency Medicine specialists who are Advanced Life Support Group (ALSG) trainers.

Janet Marsden, Postgraduate Programme Director, Faculty of Health, Social Care and Education, Manchester Metropolitan University, Manchester, UK.

Jill Windle, Senior Research Officer, Department of Emergency Medicine, Hope Hospital, Salford, UK.

Kevin Mackway-Jones, Professor of Emergency Medicine, Manchester Royal Infirmary, Manchester, UK.