Hotel Operations Management
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|Format:||Hardback, 592 pages, 2nd Revised edition Edition|
|Other Information: ||Illustrations|
|Published In: ||United States, 30 December 2005|
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Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.
Table of Contents
Chapter 1 -The Hotel Industry: Overview and Professional Career Opportunities Chapter 2 -The Hotel General Manager Chapter 3 -Management, Supervision and Service Skills for the G.M. Chapter 4 - Human Resources Chapter 5 -Accounting Chapter 6 -Revenue Management Chapter 7 -Sales and Marketing Chapter 8 - The Front Office Chapter 9 -Housekeeping Chapter 10 -Food and Beverage Chapter 11 -Facility Engineering and Maintenance Chapter 12 -Safety and Property Security Chapter 13 -Franchise Agreements and Management Contracts Chapter 14 -Purchasing a Hotel Chapter 15 - Managing in the Global Hotel Industry
|Publisher: ||Prentice Hall|
|Dimensions: ||26.0 x 20.0 x 2.0 centimeters (1.17 kg)|