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Hotel Operations Management
http://www.fishpond.com/Books/Hotel-Operations-Management-David-K-Hayes-Jack-D-Ninemeier/9780131711495
By
David K. Hayes, Jack D. Ninemeier
This item is unavailable.We will email you if this item comes back into stock. | Rating: | | | Format: | Hardback, 592 pages, 2nd Revised edition Edition | | Other Information: | Illustrations | | Published In: | United States, 30 December 2005 |
Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel. |
Table of ContentsChapter 1 -The Hotel Industry: Overview and Professional Career Opportunities Chapter 2 -The Hotel General Manager Chapter 3 -Management, Supervision and Service Skills for the G.M. Chapter 4 - Human Resources Chapter 5 -Accounting Chapter 6 -Revenue Management Chapter 7 -Sales and Marketing Chapter 8 - The Front Office Chapter 9 -Housekeeping Chapter 10 -Food and Beverage Chapter 11 -Facility Engineering and Maintenance Chapter 12 -Safety and Property Security Chapter 13 -Franchise Agreements and Management Contracts Chapter 14 -Purchasing a Hotel Chapter 15 - Managing in the Global Hotel Industry
| Publisher: | Prentice Hall | | ISBN: | 0131711490 |
| EAN: | 9780131711495 | | Dimensions: | 26.0 x 20.0 x 2.0 centimeters (1.16 kg) |
| Age Range: |
15+ years |
|
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