Table of Contents

• Part 1 What it means to be assertive
• 1 What does it mean to be assertive?  
• 2 Feel good about yourself and make others feel good too  
• 3 Say what you want and what you don’t want  
• 4 How to deal with other people’s expectations and demands 
• Part 2 Putting it into practice
• 5 How to be assertive with your family 
• 6 How to be assertive with your friends 
• 7 How to be assertive at work 
• 8 How to get good service 
• 9 How to be assertive at interviews 
• 10   How to be assertive in meetings
• 11   Help others to be assertive
• 12   How to deal with difficult people
• 13  How to make assertive decisions  
• Conclusion
• Appendix 1 Useful assertive phrases and quick responses
• Appendix 2 Courses and websites
• Index

Promotional Information

The new edition of the UK's bestselling guide to assertiveness - over 15,000 copies sold.

About the Author

Sue Hadfield taught English in comprehensive schools for twenty years and has spent the last ten years teaching adults assertiveness, career and personal development skills at the University of Sussex and for community groups.

Gill Hasson works with people from diverse backgrounds and situations teaching community development, career and personal development, critical thinking and academic skills. She has written for Psychologies magazine and for the Open University.

Reviews

 “Practical, empowering and thought-provoking.”  Heather Buckley, Co-Founder and Director of Silicon Beach Training   “This book will help everyone understand that a few small changes can add up to big changes in our happiness and success.” Vicki Saunders, serial entrepreneur & CEO, Zazengo