Table of Contents

• INTRODUCTION
• Achieving Competitiveness Through Knowledge Management
• ARTICLES
• Implications of New Economy Traits for the Tourism Industry
• Knowledge Management for Quality Improvements in Hotels
• Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An Airline Industry Firm Case
• The Knowledge CaféA Knowledge Management System and Its Application to Hospitality and Tourism
• Cross-Border Destination Management Systems in the Alpine RegionThe Role of Knowledge Networks on the Example of AlpNet
• Towards Using Knowledge Discovery Techniques in Database Marketing for the Tourism Industry
• Index
• Reference Notes Included

About the Author

Pyo, Sungsoo; Bouncken, Ricarda B