Table of Contents

Directions and trends in knowledge management research; knowledge economy; simulation modelling; intelligent agents for knowledge management in e-commerce; knowledge management; knowledge management in action; the learning enactment of process knowledge; bridging the gap from the general to the specific by linking knowledge management to business processes; designing organizational memory in knowledge-intensive companies; opportunities for data mining and customer knowledge management for shopping centres; managing knowledge in a collaborative context; technical aspects of knowledge management; a framework for managing knowledge in requirements identification; the impact of the knowledge economy on leadership in organizations; the role of teams in business process change.