Table of ContentsIntroduction Part 1: The 5 Thieves of Time 1.1 Too Much Work-in-Progress (WIP) 1.2 Unknown Dependencies 1.3 Unplanned Work 1.4 Conflicting Priorities 1.5 Neglected Work Part 2: How To Expose Time Thieves In Order To Optimize Workflow2.1 Make Work Visible 2.2 Ambush the Ring Leader 2.3 Expose Dependencies 2.4 Committing the perfect crime using Unplanned Work 2.5 How to Prioritize 2.6 Preventing Negligence2.7 Random Board Examples Part 3: Metrics, Feedback, Pomp & Calibration3.1 Your Metrics or your Money 3.2 The Time Thief O'Gram 3.3 Operations Reviews 3.4 The Art of Meeting (Standups, Lean Coffee)3.5 Undercover Investigation3.6 Beastly Practices3.7 Calibration: From Adversaries to Allies GlossaryTable of Exercises/List of Charts, Graphs, Illustrations Etc. ReferencesIndexAcknowledgementsAbout the AuthorResources

About the Author

Dominica DeGrandis is the foremost expert in Kanban Flow within the IT industry today. Her work has shown working IT teams how effectively improve workflow and optimize throughput to produce the best result throughout the value stream. Her passion involves the use of visual cues and transparency across teams and organizations to reveal mutually critical information. As Director of Training & Coaching at LeanKit, Dominica combines experience, practice and theory to help teams level up their capability. She blogs at ddegrandis.com and tweets at @dominicad.

Reviews

I love this book! Dominica DeGrandis talks about the chronic problems we all have in knowledge work and technology work in a way that is breezy, familiar, and often irreverent, but also shows off decades of learnings and concrete techniques we can quickly adopt, both at work and at home. Also wonderfully rewarding is when DeGrandis describes the theory of why these practices work, in a way that is accessible and enlightening--Gene Kim

It is about time someone addresses time theft (aka the perfect crime) head on. Not only does Dominica provide a lot of the why behind the forces that cause us to make bad decisions about our time, she also provides ideas of what to do about them. I wish I had this book when I took my first management job!--Julia Wester, Lean Consultant and Blogger at EverydayKanban.com

Many of us wear our busyness as a badge of honor. In Making Work Visible, Dominica DeGrandis shows us how we can make hidden work-in-process visible, to clearly see the effect it has on our ability to get things done. Once we can see it, she dives deep into the hidden aspects of our WIP that steal our time, energy, and productivity, along with strategies for combating each of them. Making Work Visible helps us to take a step back from all that busyness and really see.--Chris Hafley, Chief Revenue Officer, Retrium