Table of ContentsIntroduction Part 1: The 5 Thieves of Time 1.1 Too Much Work-in-Progress (WIP) 1.2 Unknown Dependencies 1.3 Unplanned Work 1.4 Conflicting Priorities 1.5 Neglected Work Part 2: How To Expose Time Thieves In Order To Optimize Workflow2.1 Make Work Visible 2.2 Ambush the Ring Leader 2.3 Expose Dependencies 2.4 Committing the perfect crime using Unplanned Work 2.5 How to Prioritize 2.6 Preventing Negligence2.7 Random Board Examples Part 3: Metrics, Feedback, Pomp & Calibration3.1 Your Metrics or your Money 3.2 The Time Thief O'Gram 3.3 Operations Reviews 3.4 The Art of Meeting (Standups, Lean Coffee)3.5 Undercover Investigation3.6 Beastly Practices3.7 Calibration: From Adversaries to Allies GlossaryTable of Exercises/List of Charts, Graphs, Illustrations Etc. ReferencesIndexAcknowledgementsAbout the AuthorResources
Dominica DeGrandis is the foremost expert in Kanban Flow within the IT industry today. Her work has shown working IT teams how effectively improve workflow and optimize throughput to produce the best result throughout the value stream. Her passion involves the use of visual cues and transparency across teams and organizations to reveal mutually critical information. As Director of Training & Coaching at LeanKit, Dominica combines experience, practice and theory to help teams level up their capability. She blogs at ddegrandis.com and tweets at @dominicad.
I love this book! Dominica DeGrandis talks about the chronic
problems we all have in knowledge work and technology work in a way
that is breezy, familiar, and often irreverent, but also shows off
decades of learnings and concrete techniques we can quickly adopt,
both at work and at home. Also wonderfully rewarding is when
DeGrandis describes the theory of why these practices work, in a
way that is accessible and enlightening--Gene Kim
It is about time someone addresses time theft (aka the perfect
crime) head on. Not only does Dominica provide a lot of the why
behind the forces that cause us to make bad decisions about our
time, she also provides ideas of what to do about them. I wish I
had this book when I took my first management job!--Julia Wester,
Lean Consultant and Blogger at EverydayKanban.com
Many of us wear our busyness as a badge of honor. In Making Work
Visible, Dominica DeGrandis shows us how we can make hidden
work-in-process visible, to clearly see the effect it has on our
ability to get things done. Once we can see it, she dives deep into
the hidden aspects of our WIP that steal our time, energy, and
productivity, along with strategies for combating each of them.
Making Work Visible helps us to take a step back from all that
busyness and really see.--Chris Hafley, Chief Revenue Officer,
Retrium
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