Table of Contents

Introduction
For Three Sessions of Coaching
Session 1: Problems or Issues to Discuss
Session 2: The 4 New Ways Skills
Session 3: Review and Personal Goals

For More Sessions of Coaching
Session 4: Flexible Thinking: Making Proposals
Session 5: Managed Emotions: Calming Yourself
Session 6: Managed Emotions: Staying Calm around Others
Session 7: Moderate Behaviors: BIFF Responses to Hostile Email
Session 8: Moderate Behaviors: Avoiding Extreme Behaviors
Session 9: Checking Yourself
Additional Sessions: Continuing to Check Myself

Worksheets
Full Method Format – Exercise Worksheet
Check Yourself – Checklist

Promotional Information

$500 marketing and publicity budget

Advertising in Society for Human Resource Management; American Management Association and other human resource and management publications

Promotion targeting business publications

Published to coincide with New Ways for Work Coaching Guide; and author's other Fall 2014 releases, including: It's All Your Fault at Work!; and So What's Your Proposal?

Promotion on author's website: www.highconflictinstitiute.com

Promotion on publisher's websites: www.highconflictinstitutepress.com and www.unhookedbooks.com

Publicity and promotion in conjunction with author's speaking engagements (up to 50/year)

Social media campaign by author and publisher, including LinkedIn, Twitter, Facebook, blogs and Pinterest.

About the Author

Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high conflict personalities. Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners' association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.
As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years' experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including:
New Ways for Work - Coaching Manual: Personal Skills for Productive Relationships (companion to New Ways for Work - Workbook: Personal Skills for Productive Relationships)
It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People
So What's Your Proposal? Shifting High-Conflict People from Blame to Problem-Solving in 30 Seconds
High Conflict People in Legal Disputes
It's All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything
BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
He is also the developer of the "New Ways for Families" method of managing potentially high conflict families in and out of family court.
EDUCATION:
University of San Diego School of Law
J.D. received in May 1992 Randolph A. Read Law and Psychiatry Award
San Diego State University M.S.W., Master of Social Work, May 1981
Case Western Reserve University B.A., Psychology, May 1970
PROFESSIONAL LICENSES:
Attorney and Counselor at Law: CA Bar #163236
Licensed by Supreme Court of California (1992 to present)
Licensed by United States District Court (1992 to present)
Licensed Clinical Social Worker: CA #LCS12258 (1986 to present)
PROFESSIONAL CERTIFICATES:
Certified Family Law Specialist, CA Bar Association (2003 to present)
Advanced Mediator, Academy of Professional Family Mediators (2012)
Practitioner Member, Association of Conflict Resolution (1994 to 2010)
Credentialed Mediator by National Conflict Resolution Center
(1993 to present) (Formerly San Diego Mediation Center)
EMPLOYMENT:
PRESIDENT, High Conflict Institute (January 2008 to Present)
SENIOR FAMILY MEDIATOR (January 2005 to Present) National Conflict Resolution Center, San Diego, CA
ADJUNCT FACULTY (2008 to Present)
National Judicial College, Reno, Nevada
ADJUNCT FACULTY (2009 to Present)
Pepperdine University, School of Law, Malibu, CA
Course in Psychology of Conflict, Straus Dispute Resolution Center
ATTORNEY and MEDIATOR
Sole Practitioner, San Diego, CA (1993 to 2008)
ADJUNCT PROFESSOR
Negotiation and Mediation Course, 7 Semesters (1997-2003)
Interviewing and Counseling Difficult Clients Course (2000)
University of San Diego School of Law
PSYCHOTHERAPIST (CLINICAL SOCIAL WORKER)
Counseling & Recovery Institute, San Diego, CA (1987 - 1992)
PSYCHOTHERAPIST (CLINICAL SOCIAL WORKER)
Mesa Vista Psychiatric Hospital, San Diego, CA (1985 - 1987)