Table of Contents

Introduction xxi Assessment Test xxxii

Chapter 1 What Is a Project? 1

Is It a Project? 2

Projects vs. Operations 3

Stakeholders 5

Project Characteristics 7

What Is Project Management? 7

Programs 8

Portfolios 9

Project Management Offices 10

Skills Every Good Project Manager Needs 12

Communication Skills 13

Organizational and Planning Skills 13

Conflict Management Skills 14

Negotiation and Influencing Skills 14

Leadership Skills 15

Team ]Building and Motivating Skills 15

Role of a Project Manager 16

Understanding Organizational Structures 16

Functional Organizations 17

Projectized Organizations 20

Matrix Organizations 22

Project ]Based Organizations 26

Understanding Project Life Cycles and Project Management Processes 26

Project Phases and Project Life Cycles 26

Project Management Process Groups 29

Understanding How This Applies to Your Next Project 36

Summary 36

Exam Essentials 37

Review Questions 39

Chapter 2 Creating the Project Charter 45

Exploring the Project Management Knowledge Areas 47

Project Integration Management 49

Project Scope Management 50

Project Time Management 51

Project Cost Management 51

Project Quality Management 52

Project Human Resource Management 53

Project Communications Management 54

Project Risk Management 55

Project Procurement Management 55

Project Stakeholder Management 56

Understanding How Projects Come About 56

Needs and Demands 57

Feasibility Studies 59

Performing Project Selection and Assessment 60

Using Project Selection Methods 62

Applying Project Selection Methods 68

Kicking Off the Project Charter 70

Project Statement of Work 70

Business Case 71

Agreements 72

Enterprise Environmental Factors 72

Organizational Process Assets 73

Tools and Techniques 75

Formalizing and Publishing the Project Charter 75

Pulling the Project Charter Together 76

Key Stakeholders 76

Project Charter Sign ]Off 79

Identifying Stakeholders 79

Identify Stakeholders Inputs 79

Stakeholder Analysis 80

Stakeholder Register and Strategy 83

Introducing the Kitchen Heaven Project Case Study 83

Understanding How This Applies to Your Next Project 87

Summary 88

Exam Essentials 89

Review Questions 91

Chapter 3 Developing the Project Scope Statement 97

Developing the Project Management Plan 99

Developing Inputs 100

Documenting the Project Management Plan 102

Plan Scope Management 104

Understanding the Plan Scope Management Inputs 105

Using Plan Scope Management Tools and Techniques 106

Documenting the Scope Management Plan 107

Documenting the Requirements Management Plan 107

Collecting Requirements 108

Using the Tools and Techniques of the Collect Requirements Process 110

Documenting Requirements 112

Defining Scope 115

Product Analysis 116

Alternatives Generation 117

Writing the Project Scope Statement 118

Understanding the Scope Statement Components 118

Approving and Publishing the Project Scope Statement 125

Updating the Project Documents 125

Creating the Work Breakdown Structure 126

Gathering the WBS Inputs 127

Decomposing the Deliverables 128

Constructing the WBS 129

Creating WBS Process Outputs 137

Understanding How This Applies to Your Next Project 141

Summary 142

Exam Essentials 143

Review Questions 145

Chapter 4 Creating the Project Schedule 151

Creating the Schedule Management Plan 152

Defining Activities 154

Define Activities Process Inputs 154

Tools and Techniques for Defining Activities 154

Define Activities Outputs 155

Understanding the Sequence Activities Process 156

Sequence Activities Tools and Techniques 157

Sequence Activities Outputs 162

Estimating Activity Resources 162

Estimate Activity Resources Inputs 163

Estimate Activity Resources Tools and Techniques 164

Estimate Activity Resources Outputs 165

Estimating Activity Durations 165

Estimate Activity Durations Inputs 166

Estimate Activity Durations Tools and Techniques 166

Estimate Activity Durations Outputs 170

Developing the Project Schedule 171

Develop Schedule Inputs 172

Develop Schedule Tools and Techniques 173

Scheduling Process Outputs 185

Understanding How This Applies to Your Next Project 194

Summary 195

Exam Essentials 196

Review Questions 198

Chapter 5 Developing the Project Budget and Communicating the Plan 205

Creating the Project Cost Management Plan 206

Performing Plan Cost Management 207

Creating the Cost Management Plan 207

Estimating Costs 209

Estimate Costs Inputs 210

Tools and Techniques to Estimate Costs 212

Estimate Costs Process Outputs 214

Establishing the Cost Baseline 215

Determine Budget Inputs 216

Determine Budget Tools and Techniques 217

Determine Budget Process Outputs 218

Understanding Stakeholders 221

Analyzing Stakeholders 222

Stakeholder Management Plan 223

Communicating the Plan 224

Plan Communications Management Inputs 224

Tools and Techniques for Plan Communications Management 225

Plan Communications Management Outputs 229

Understanding How This Applies to Your Next Project 233

Summary 234

Exam Essentials 235

Review Questions 236

Chapter 6 Risk Planning 241

Planning for Risks 242

Planning Your Risk Management 243

Plan Risk Management Inputs 244

Tools and Techniques for Plan Risk Management 245

Creating the Risk Management Plan 246

Identifying Potential Risk 251

Identify Risks Inputs 252

Tools and Techniques for Identify Risks 254

Identify Risks Outputs 260

Analyzing Risks Using Qualitative Techniques 261

Perform Qualitative Risk Analysis Inputs 262

Tools and Techniques for Perform Qualitative

Risk Analysis 262

Ranking Risks in the Risk Register 269

Quantifying Risk 269

Tools and Techniques for Perform Quantitative Risk Analysis 270

Perform Quantitative Risk Analysis Outputs 275

Developing a Risk Response Plan 276

Tools and Techniques for Plan Risk Responses 277

Plan Risk Responses Outputs 281

Understanding How This Applies to Your Next Project 285

Summary 286

Exam Essentials 287

Review Questions 289

Chapter 7 Planning Project Resources 295

Procurement Planning 296

Plan Procurement Management Inputs 297

Tools and Techniques for Plan Procurement Management 299

Plan Procurement Management Outputs 304

Developing the Human Resource Management Plan 310

Plan Human Resource Management Inputs 310

Plan Human Resource Management Tools and Techniques 313

Plan Human Resource Management Outputs 315

Quality Planning 318

Plan Quality Management Inputs 318

Tools and Techniques for Plan Quality Management 320

Plan Quality Management Outputs 327

Bringing It All Together 330

Understanding How This Applies to Your Next Project 335

Summary 336

Exam Essentials 337

Review Questions 338

Chapter 8 Developing the Project Team 343

Directing and Managing Project Work 344

Direct and Manage Project Work Inputs 346

Tools and Techniques of Direct and Manage Project Work 347

Outputs of Direct and Manage Project Work 347

Acquiring the Project Team 351

Acquire Project Team Inputs 351

Tools and Techniques of Acquire Project Team 352

Outputs of Acquire Project Team 354

Developing the Project Team 355

Tools and Techniques of Develop Project Team 356

Outputs of Develop Project Team 371

Managing Project Teams 372

Tools and Techniques for Managing Teams 372

Managing Project Team Outputs 377

Understanding How This Applies to Your Next Project 380

Summary 381

Exam Essentials 382

Review Questions 383

Chapter 9 Conducting Procurements and Sharing Information 389

Conducting Procurements 390

Conduct Procurements Tools and Techniques 391

Conduct Procurements Outputs 397

Laying Out Quality Assurance Procedures 399

Inputs to Perform Quality Assurance 400

Perform Quality Assurance Tools and Techniques 400

Perform Quality Assurance Outputs 403

Managing Project Information 404

Tools and Techniques of Manage Communications 405

Output of Manage Communications 409

Managing Stakeholder Engagement 411

Manage Stakeholder Engagement Inputs 412

Tools and Techniques for Manage Stakeholder Engagement 412

Manage Stakeholder Engagement Outputs 412

Understanding How This Applies to Your Next Project 416

Summary 417

Exam Essentials 418

Review Questions 419

Chapter 10 Measuring and Controlling Project Performance 425

Monitoring and Controlling Project Work 427

Monitor and Control Project Work Inputs 428

Monitor and Control Project Work Outputs 430

Controlling Procurements 432

Controlling Procurements Inputs 433

Control Procurements Tools and Techniques 434

Managing Control Procurements Outputs 436

Controlling Communications 439

Control Communications Inputs 439

Control Communications Tools and Techniques 440

Control Communications Outputs 442

Managing Perform Integrated Change Control 444

How Change Occurs 445

Change Control Concerns 446

Configuration Control 447

Change Control System 448

Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 451

Controlling Stakeholder Engagement 453

Understanding How This Applies to Your Next Project 456

Summary 457

Exam Essentials 457

Review Questions 459

Chapter 11 Controlling Work Results 465

Monitoring and Controlling Risk 466

Control Risks Inputs 467

Control Risks Tools and Techniques 468

Control Risks Outputs 469

Managing Cost Changes 470

Control Costs Inputs 471

Control Costs Tools and Techniques 471

Control Costs Outputs 481

Monitoring and Controlling Schedule Changes 485

Control Schedule Inputs 485

Control Schedule Tools and Techniques 485

Control Schedule Outputs 487

Utilizing Control Quality Techniques 488

Control Quality Inputs 488

Control Quality Tools and Techniques 489

Control Quality Outputs 497

Validating Project Scope 498

Controlling Scope 499

Control Scope Inputs 499

Control Scope Tools and Techniques 500

Control Scope Outputs 500

Understanding How This Applies to Your Next Project 503

Summary 504

Exam Essentials 505

Review Questions 506

Chapter 12 Closing the Project and Applying Professional Responsibility 511

Formulating Project Closeout 513

Characteristics of Closing 514

Project Endings 514

Closing Out the Project 517

Administrative Closure Procedures 518

Close Project or Phase Inputs 519

Close Project or Phase Tools and Techniques 519

Close Project or Phase Outputs 520

Closing Out the Procurements 523

Close Procurements Inputs 524

Close Procurements Tools and Techniques 524

Close Procurements Outputs 524

Celebrate! 526

Releasing Project Team Members 526

Balancing Stakeholders’ Interests at Project Close 526

Competing Needs 527

Dealing with Issues and Problems 528

Balancing Constraints 528

Professional Responsibility 530

Responsibility 531

Respect 533

Fairness 536

Honesty 539

Role Delineation Study 541

Applying Professional Knowledge 541

Project Management Knowledge 541

Education Providers 542

Industry Knowledge 542

Understanding How This Applies to Your Next Project 546

Summary 547

Exam Essentials 549

Appendices 555

Appendix A Answers to Review Questions 557

Appendix B Process Inputs and Outputs 577

Initiating Processes 578

Planning Processes 579

Executing Processes 588

Monitoring and Controlling Processes 591

Closing Processes 596

Index 597

About the Author

Kim Heldman, PMP, is the Chief Information Officer for the Regional Transportation District in Denver, Colorado. She has over 25 years of experience in project management and more than 18 years of experience in senior management positions. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the seven previous editions of the bestselling PMP Project Management Professional Study Guide. You can visit Kim's website at www.kimheldman.com.