About the Author

Mark Wiskup is a professional communications coach and the president of Wiskup Communications. He travels the country extensively, working with executives, managers, sales teams, and customer service personnel. He has been a television news journalist and a media production company owner, and holds degrees from UCLA and Northwestern University. He lives in Tampa, Florida, with his wife, Renee. He is proud not only to be the father of two children, but also of the fact that he once served as a driver for Ian Anderson and the rock band Jethro Tull.