Table of Contents

Chapter 1 -- Purchasing and Supply Management Chapter 2 -- Supply Organization Chapter 3 -- Supply Processes Chapter 4 -- Information Systems and Technology Chapter 5 -- Quality, Specification and Service Chapter 6 -- Quantity and Inventory Chapter 7 -- Transportation and Delivery Chapter 8 -- Price Chapter 9 -- Cost Management, Discounts, and Negotiation Chapter 10 -- Supplier Selection Chapter 11 -- Investment Recovery Chapter12 -- Supply Law and Ethics Chapter 13 -- Research and Metrics Chapter 14 -- Global Supply Chapter 15 -- Public Supply Management Chapter 16 -- Capital Goods Chapter 17 -- ServicesChapter 18 -- Make or Buy, Insourcing, and Outsourcing Chapter 19 -- Supplier RelationsChapter 20 -- Strategy in Purchasing and Supply ManagementCASE INDEXSUBJECT INDEX