Table of Contents

The Problems of Managing Change; Socio-Technical Design: Its Early History; New Problems in Banking; An Analysis of a Problem Situation Dock Work; Work Design in the Coal Industry; Different Organizational Solutions in Automobiles; Involving Employees in Design Rolls Royce; Designing an Expert System; Unanticipated Consequences; Strategy and Teamwork in Air Products; Quality and Environmental Issues in Shell International; Protection and People; Designing For An Uncertain Future