Promotional Information

Reference and information services are ever-changing and this updated work will help you keep pace.

About the Author

Linda C. Smith is professor and associate dean for academic programs in the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign.

Melissa A. Wong has been an online instructor for the University of Illinois since 2001, teaching courses in reference, instruction, management, and academic librarianship.