Table of Contents

Foreword ix
Conrado Schlochauer

Introduction: The Six Ds 1

D1 Define Business Outcomes 39

D2 Design the Complete Experience 77

D3 Deliver for Application 109

D4 Drive Learning Transfer 149

D5 Deploy Performance Support 191

D6 Document Results 223

Coda 281

Afterword 287
Will Thalheimer

References 291

Name Index 305

Subject Index 309

About the Authors 323

About the Author

ROY V.H. POLLOCK is Chief Learning Officer and cofounder of The 6Ds Company. He is a popular speaker on improving the value created by training and development.

ANDREW McK. JEFFERSON is cofounder and Chief Executive Officer of The 6Ds Company and a world-wide learning and development consultant.

CALHOUN W. WICK, founder of the Fort Hill Company, is internationally recognized for his work on improving organizational performance.