Table of Contents

Testimonials

Acknowledgments

Introduction

Chapter 1 – The Manager’s DNA
Disparate Managers
A Great Manager’s Attributes
Managers’ Reputation and Brand
Chapter Reflection and Action – Own Your Reputation

Chapter 2 – The Step-Up Mindset
Your Resources
Choices
Chapter Reflection and Action – The Step-Up Mindset

Chapter 3 – Focus on the Why
A Clear Focus on the Why
Chapter Reflection and Action – Defining Your Why

Chapter 4 – Focus on Your What and How
Management Styles
People Manager
Task Manager
Optimal Manager
Disengaged Manager
Law of Balance
Chapter Reflection and Action – Management Styles

Chapter 5 – Attitude – First Component to the Step-Up Mindset
Flight, Fight or Freeze
Chapter Reflection and Action – Align your Attitude

Chapter 6 – Behaviour – Second Component to the Step-Up Mindset
Networking for Success
Chapter Reflection and Action – It Is All About You

Chapter 7 – Team
Giving Feedback
Feedback Process
Chapter Reflection and Action – It Is All About the Team

Chapter 8 – Task Management
Recognising Value Add and Positive Impact
Chapter Reflection and Action – Task Management

Chapter 9 – Skillset – Third Component to the Step-Up Mindset
Communication
Communication Styles
Behavioural Types
Communicating with Whom?
Effective Forms of Communication
Influencing Others
Self-Management
Your Attitude and Motivation
Chapter Reflection and Action – Communication

Chapter 10 – Goal Setting
Know Your Goal
Outcomes
TRUSTed Outcomes
Chapter Reflection and Action – Goal Setting

Chapter 11 – Time Management
Procrastination – Energy and Confidence Thief
Delegation
Managing Time Stealers
AC/DC to Scheduling and Prioritising
Delegating Tasks
Daily To Do Lists
Working with AC/DC
Chapter Reflection and Action – Managing Your Time

Daily Time Log and Analysis

Book Reflection and Action

Resources and References

About the Author

About the Author

For the last 15 years Margo Manning has been delivering as one of the UK’s top Leadership and Management Coaches and Facilitators. Margo is the architect of the 3:2 Management Development programme adopted by many businesses both nationally and internationally. She continues to work with managers at companies such as Goldman Sachs, Balfour Beatty, Aon and many more. Margo’s focus and passion is people development.

Reviews

It is rare for a Leadership and Management Coach and Mentor to come along who has an in-depth understanding and empathy for the most junior to the most senior managers. Margo does just that: she has a crystal clear knowledge of the issues and concerns managers face. I suspect part of the reason for this is Margo continues to work with junior staff to ensure that she gets a 360 degree picture of the environment that managers are working within.

In this book, Margo takes the mystery and fog out of management for first time managers. She gives them a book that embraces not just the practical skills, but also behaviour and attitude alignment. She translates this into an easy read with practical exercises and reflections. I will be purchasing this book for all my first time managers, and some of my more senior managers who could also learn from it.
*Sharron Clow, Director of HR and Legacy, Legacy Strategies Limited*

As a very experienced manager, this book introduced me to new concepts and reminded me to reinforce my management foundations.
*Tony Falltrick, Service Operations Manager*

New within a management role, this book was pivotal in turning around my weaknesses into strengths.
*Colin Fulcher, Strategic Project Manager, Argyll & Bute Council*

An excellent place to start for those wanting to take their first steps onto the management ladder.
*James Messenger, Section QS*

An essential handbook for managers seeking an insightful and structured route to successful leadership and career progression.
*Carrie Byrne, Web and Media Designer*