CHAPTER 1
Communication and Its Discontents
CHAPTER 2
From Both Sides Now
CHAPTER 3
It Takes Two
CHAPTER 4
Now Hear This
CHAPTER 5
With All Good Intentions
CHAPTER 6
What Works
CHAPTER 7
Chief Listening Officer
CHAPTER 8
Listen to Me
CHAPTER 9
Just the Facts, Ma’am
CHAPTER 10
Do No Harm
CHAPTER 11
What Lies Beneath
CHAPTER 12
The Language of Medicine
CHAPTER 13
Rushing to Judgment
CHAPTER 14
Can It Be Taught?
CHAPTER 15
A Fragile Truce Shatters
CHAPTER 16
Can We Talk?
Acknowledgments
Notes
Index
Danielle Ofri, MD, PhD, is an associate professor of medicine at the New York University School of Medicine and has cared for patients at New York's Bellevue Hospital for more than two decades. She is the author of, most recently, What Doctors Feel- How Emotions Affect the Practice of Medicine, as well as the critically acclaimed Singular Intimacies, Incidental Findings, Medicine in Translation, and the e-book original volume Intensive Care. Writing in the Guardian in the spring of 2016, Andrew Solomon singled out Ofri as the only woman among an extraordinary new generation of doctor writers, saying, "Ofri has produced four impressive books and numerous articles, all striking for their reversion to empathy, their willingness to sense not only the physical life of a patient, but also the emotional." She lives in New York City.
“Her revealing doctor-patient stories often make her seem like the
doctor that every patient wishes they had, and she draws on patient
accounts to illustrate the problems that can arise in communication
between doctor and patient. This book, however, goes far beyond
Ofri’s personal experiences with patients. She delves into the
relevant research on communication, citing some ingenious
experiments on listening...A much-needed, convincing argument that,
regarding doctor-patient communication, the stakes are very high
and that what patients say is all too often not what doctors
hear—and vice versa.”
—Library Journal
“This book has convinced me that the communication skills, which
reveal a physician’s compassion, empathy, and respect, will also
have a significant effect on the health outcomes of patients.”
—Eyenet Magazine
“With disarming candor and penetrating insight, Dr. Ofri
illuminates the enormous power of what might seem at first a
mundane and insignificant element in the practice of medicine:
communication.”
—Deborah Tannen, professor of linguistics at Georgetown University
and author of You Just Don’t Understand and You’re Wearing
THAT?
“With the meticulous care of Oliver Sacks and the deep humanism of
Atul Gawande, Danielle Ofri has written a book about the role of
communication in medicine. She presents compelling evidence that
even as doctoring appears to be dominated by technology, the human,
affective relationship is at the very center of responsible
practice.”
—Andrew Solomon, author of Far from the Tree
Praise for Danielle Ofri
“Taut, vivid prose...She writes for a lay audience with a practiced
hand.”
—Katie Hafner, New York Times
“A gifted storyteller.”
—Sarah Halzack, Washington Post
“The world of patient and doctor exists in a special sacred space.
Danielle Ofri brings us into that place where science and the soul
meet. Her vivid and moving prose enriches the mind and turns the
heart.”
—Jerome Groopman, author of How Doctors Think
“I highly recommend [Danielle Ofri’s work] for physicians, would-be
doctors, and anyone interested in medicine in all its
behind-the-scenes glory.”
—Sandeep Jauhar, author of Intern: A Doctor’s Initiation
“Danielle Ofri’s sensitivity to every aspect of her patients’ lives
is immensely impressive and moving. If only more doctors could be
(and write) like this!”
—Oliver Sacks, author of Awakenings
“[Ofri’s writing] about the emotional life of doctors and their
patients, captivated me so much...Read[s] like a deftly crafted and
luminously written novel.”
—Caroline Leavitt, Boston Globe
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