Help Desk - Refunds and Returns
The hardcover book I received appears to have poorly cut page edges, should I return it?This is an ornamental style of printing and is not a printing fault. It is known as a 'deckle edge' or 'rough-cut' book.
Deckle edge is when the pages of a book are intentionally made to look frayed and "unfinished", usually to give the book a more aged feel.
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29th November 2013 - Delivery delays expected
As a result of increased Christmas volumes, many of the Post Office's are experiencing heavy demand.
This is resulting in some delivery delays.
We apologise for this and ask for your patience during this peak period.