Help Desk - Refunds and Returns
I've completed the returns form. When will I receive my refund?Please allow up to 30 working days for your return to be processed.
As soon as we have received your return and your refund has been completed, we will send an email notification to confirm.
If you do not receive an email notification after 30 working days, please contact us.
Can't find the answer to your question?Send us an email and we'll respond within 24-48 hours.
29th November 2013 - Delivery delays expected
As a result of increased Christmas volumes, many of the Post Office's are experiencing heavy demand.
This is resulting in some delivery delays.
We apologise for this and ask for your patience during this peak period.