Website Contents xi Preface xv The Difference Between Training and Consulting: Which Annual to Use? xxi Introduction to The 2012 Pfeiffer Annual: Consulting xxv Experiential Learning Activities Introduction to the Experiential Learning Activities Section 1 Experiential Learning Activities Categories 5 Movie Memories: Using Cinema as a Doorway to Emotional Exploration 15 Moises Sznifer, Rea Dennis, and Luciana Medeiros The Rant: Turning Complaints into Solutions 23 Nancy Jackson Tweet at Me: Learning About Twitter 29 Allison Michels and Kris Taylor **Get Unstuck: Using Storytelling for Group Problem Solving 35 Karen Dietz and Lori L. Silverman The Human Flowchart: Understanding Work as a Process 39 M.K. Key Who's Got the Power? Experiencing Unequal Resources 45 Terry Murray EarthWars: Simulating a Negotiation 55 Noam Ebner and Yael Efron Everything But the Kitchen Sink: Multi-Tasking as a Team 71 Ron Roberts **Our Uniqueness: Finding What We Share 79 Linda M. Bedinger and Charlotte S. Waisman Company Merger: Solving Group Problems 91 Rajinder Kaur Sokhi, Devesh Nath Tripathi, and Mitu Mandal Teamwork Toolkit: Leading More Effective Teams 97 Peter R. Garber Coach Me: Practicing Practical Coaching Skills 105 Lily Cheng and Peter Cheng Questionable Questioner: Using the Power of Expectations 109 Cindy Lee Hall Self-Care as a Strategy: Increasing Leadership Performance 115 Patricia Johnson and Michael Kroth **My Ideal Leader: Exploring Leadership Development 123 Diane Hamilton Pleasures and Pains: Understanding Employees? Perceptions of the Organization 129 Parth Sarathi **One-Minute Speeches: Practicing Change Messages 133 Antoine Gerschel and Lawrence Polsky Editor?s Choice Introduction to the Editor's Choice Section 139 **Connect to the Values 141 Deborah Thomas Investing Energy in Career Enrichment 145 Beverly Kaye and Sharon Jordan-Evans Inventories, Questionnaires, and Surveys Introduction to the Inventories, Questionnaires, and Surveys Section 149 ? Cultural Readiness Scale (CuReS) for Web 2.0 151 Sacip Toker and James L. Moseley Assessing Your Organizational Performance Management 169 Cynthia Solomon Articles and Discussion Resources Introduction to the Articles and Discussion Resources Section 181 Managing in a Multicultural Environment 183 Barbara Pate Glacel **Conducting a 361 191 Travis L. Russ **Effective Use of Assessments 201 Jean G. Lamkin Managing Your Needs Assessment: A Checklist for Planning and Implementation 205 Ryan Watkins and Maurya West-Meiers **Developing Management Skills: A Process of Continuous Adaptation 213 Mohandas Nair **The True Story of a Fantastically Successful Team-Building Experience! 223 Linda Raudenbush Process-Based Role Analysis and Design 233 Avinash Kumar Srivastav **Coaching: Learning in the Moment 251 Leonard D. Goodstein Transform Your Firm?s Position by Transforming Your Perspective 259 Ramona Riley Trust or Performance Appraisals: Choose One 267 Wally Hauck ?Five Steps to Engagement: Simple and Practical Methods for Implementing an Employee Engagement Initiative 277 Jennifer Labin Contributors 285 Contents of the Companion Volume, The 2012 Pfeiffer Annual: Training 291 ?Cutting-Edge Topics **Learning in the Moment Topics
Elaine Biech is president and managing principal of ebb associates inc, a strategic implementation, leadership development, and experiential learning consulting firm. She is the author and editor of over four dozen books including The Business of Consulting and Training for Dummies . She is also a recipient of the Gordon M. Bliss Award, the highest honor bestowed by ASTD (American Society of Training and Development).