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The 27 Challenges Managers Face
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Table of Contents

A Note on How to Use This Book 1 Chapter One The Fundamentals are All You Need 3 Chapter Two The Challenges of Being the "New" Manager 29 Management Challenge #1: When Going from Peer to Leader 37 Management Challenge #2: When Coming from the Outside to Take Over Leadership of an Existing Team 41 Management Challenge #3: When Bringing Together an Entirely New Team 47 Management Challenge #4: When You are Welcoming a New Member to Your Existing Team 51 Chapter Three The Challenges of Teaching Self-Management 57 Management Challenge #5: When Employees Have a Hard Time Managing Time 62 Management Challenge #6: When an Employee Needs Help with Interpersonal Communication 71 Management Challenge #7: When an Employee Needs to Get Organized 77 Management Challenge #8: When an Employee Needs to Get Better at Problem Solving 80 Chapter Four The Challenges of Managing Performance 88 Management Challenge #9: When You Have an Employee Who Needs to Increase Productivity 98 Management Challenge #10: When You Have an Employee Who Needs to Improve Quality 103 Management Challenge #11: When You Need an Employee to Start "Going the Extra Mile" 107 Management Challenge #12: When Your Employees are Doing "Creative" Work 110 Management Challenge #13: When the Employee You are Managing Knows More About the Work Than You Do 114 Chapter Five The Challenges of Managing Attitudes 118 Management Challenge #14: When an Employee Needs an Attitude Adjustment 125 Management Challenge #15: When There is Conflict Between and Among Individuals on Your Team 137 Management Challenge #16: When an Employee Has Personal Issues at Home 140 Chapter Six The Challenges of Managing Superstars 144 Management Challenge #17: When There is a Superstar You Need to Keep Engaged 153 Management Challenge #18: When You Have a Superstar You Really Want to Retain 158 Management Challenge #19: When You Have a Superstar You are Going to Lose for Sure: How to Lose That Superstar Very Well 165 Management Challenge #20: When You Need to Move a Superstar to the Next Level to Develop as a New Leader 170 Chapter Seven The Challenges of Managing Despite Forces Outside Your Control 175 Management Challenge #21: When Managing in an Environment of Constant Change and Uncertainty 179 Management Challenge #22: When Managing Under Resource Constraints 184 Management Challenge #23: When Managing Through Interdependency 188 Management Challenge #24: When Managing Around Logistical Hurdles 196 Management Challenge #25: When Managing Across Differences in Language and Culture 199 Chapter Eight The Challenges of Management Renewal 204 Management Challenge #26: When You Need to Renew Your Management Relationship with a Disengaged Employee 206 Management Challenge #27: When You Need to Renew Your Own Commitment to Being a Strong, Highly Engaged Manager 212 Epilogue 221 Acknowledgments 223 About the Author 227 Index 229

About the Author

BRUCE TULGAN is an adviser to business leaders all over the world and a sought-after speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking.Training, an online training company. Bruce is the author of numerous books, including the bestselling It s Okay to Be the Boss, the classic Managing Generation X, Not Everyone Gets a Trophy, and It s Okay to Manage Your Boss. He has written for the New York Times, USA Today, the Harvard Business Review, and Human Resources. He lives in New Haven, Connecticut. For more information, please visit www.rainmakerthinking.com

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an indispensable resource for managers at all levels (Public Net, October 2014)

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