PART ONE: CONTEXTS. 1. What advocacy is, why it matters and why it happens. 2. Ethical principles for effective advocacy. 3. Advocacy in action. PART TWO: THE ADVOCATE'S SKILLS. 4. Introduction to Part Two. 5. Interviewing. 6. Assertiveness and force. 7. Negotiation. 8. Self-management. 9. Legal knowledge and research. 10. Litigation. 11. A structure for advocacy. 12. What next? References. Index.
Neil Bateman manages Suffolk County Council and Suffolk Health Authority's Welfare Rights Unit. An adviser to the Local Government Association, he has over 20 years' experience of advocacy on behalf of people using the welfare state.
Bateman's knowledge - with over 20 years experience of advocacy -
is evident throughout. This paperback has the potential to become a
sought-after reference tool, offering important pointers about the
roles of an advocate. Both interesting and informative, I would
fully expect it to remain a useful resource, at least until the
time of the next required update. -- Working with Older People
It is a very helpful and highly readable book, which has been specifically written for those in the health and social care professions. It will be of interest to those working in many different settings, including social workers, nurses, advice workers, and housing officials, to name but a few. -- Emerald
Bateman's book is an interesting practice guide which can help those involved in social work education and practice. It can also tell language teachers a good deal about the concerns of those educators and practitioners. -- Competence in Social Work Practice
This book helpfully highlights the legitimate advocacy role of many professionals, and gives sound practical advice on how to develop this aspect of their work as an area of professional skill and responsibility. -- British Journal of Social work
This book recognises that professionals working in health or social care are required to act as advocates as part of their work and identifies the need to recognise the skills involved in advocacy work.'Neil Bateman looks at why people need others to speak up for them. The first half contains the theory, the second practical advice to help develop advocacy skills.'-- The Times 15th June 2001