Shep Hyken, customer service and experience expert, is the founder
and Chief Amazement Officer at Shepard Presentations, where he
helps companies build loyal relationships with their customers and
employees. His clients range from companies with fewer than fifty
employees to corporate giants, such as AT&T, American Express,
General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many
more.
Shep is a "New York Times" and "Wall Street Journal" bestselling
author of "Moments of Magic," "The Loyal Customer," "The Cult of
the Customer" and "The Amazement Revolution." His articles have
appeared in hundreds of publications.
A prolific, award-winning speaker known for his content-rich,
entertaining, and high-energy presentations, Shep has been inducted
into the National Speakers Association s Hall of Fame for lifetime
achievement.
Learn more about Shep at www.Hyken.com.
Follow on Twitter: @Hyken
Like on Facebook: ShepHykenSpeaker
Connect on LinkedIn: www.linkedin.com/in/ShepHyken
Join on Google+: www.gplus.to/ShepHyken
Watch on YouTube: www.YouTube.com/ShepHyken
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