Shep Hyken, customer service and experience expert, is the founder
and Chief Amazement Officer at Shepard Presentations, where he
helps companies build loyal relationships with their customers and
employees. His clients range from companies with fewer than fifty
employees to corporate giants, such as AT&T, American Express,
General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many
Shep is a "New York Times" and "Wall Street Journal" bestselling author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." His articles have appeared in hundreds of publications.
A prolific, award-winning speaker known for his content-rich, entertaining, and high-energy presentations, Shep has been inducted into the National Speakers Association s Hall of Fame for lifetime achievement.
Learn more about Shep at www.Hyken.com.
Follow on Twitter: @Hyken
Like on Facebook: ShepHykenSpeaker
Connect on LinkedIn: www.linkedin.com/in/ShepHyken
Join on Google+: www.gplus.to/ShepHyken
Watch on YouTube: www.YouTube.com/ShepHyken