Table of Contents

Preface
1. Discovering student experience: beyond numbers through words
Elena Zaitseva, Elizabeth Santhanam and Beatrice Tucker

Part I. Exploring collective student voice: approaches, tools and institutional insights

2. Automating insights: Analysing the National Student Survey data using NVivo
Steve Wright

3. You articulate, we implement – adding constructive feedback coaching and automated text analysis in the course evaluation loop
Yao WU and Graham Dawson

4. Using Structural Topic Modelling to Estimate Gender Bias in Student Evaluations of Teaching
Marshall A. Taylor, Ya Su, Kevin Barry and Sarah A. Mustillo

Part II. Listening to diversity of student voices

5. Guiding institutional analysis of diversity with coded comments
Jason Leman

6. Can you hear me now? Unmuting diverse student voices in Irish higher education
Angela Short

7. One voice? Investigating diversity in written student feedback
Natalie Holland and Elena Zaitseva

Part III. Looking across the student journey

8. Can text analytics improve prospective student engagement?
Robert Downie and Michel Rivard

9. Mining Employability Narratives – from Semantic Analysis to Institutional Strategy
Elena Zaitseva and Chris Finn

10. Accessing the student voice: Australia’s CEQuery project
Geoff Scott

Part IV. Informing actionable insights and ethical approaches to decision making

11. From anonymous student feedback to impactful strategies for institutional direction
Elizabeth Santhanam, Bernardine Lynch, Jeffrey Jones and Justin Davis

12. Supporting practical use and understanding of student evaluations of teaching through text analytics design, policies, and practices
Gregory Hum, Brad Wuetherick and Yeona Jang

13. Freeing the free-text comment: exploring ethical text mining in the higher education sector
Jill R D MacKay

14. Future directions and challenges in text analytics
Beatrice Tucker, Elizabeth Santhanam and Elena Zaitseva

About the Author

Elena Zaitseva is the Academic Research and Development Officer at the Teaching and Learning Academy, Liverpool John Moores University, UK.

Beatrice Tucker is the Evaluation Lead for the School of Medicine, University of Western Australia.

Elizabeth Santhanam is an Associate Professor and Evaluation Coordinator in the Learning and Teaching Centre, Australian Catholic University.