Table of Contents

Part I. Introduction to Sport Management

Chapter 1. Managing Sports
The Sport Industry
What Is Sport Management?
What Does It Take to Be a Successful Manager?
What Do Sport Managers Do?
How Do Managers Differ?

Chapter 2. The Sport Industry Environment
Internal Environment and Quality in Sport
External Environment and Risk Management
Conducting Sport Business in a Global Environment
Ethics in Sport Management
Social Responsibility and Sustainability

Part II. Planning

Chapter 3. Creative Problem Solving and Decision Making
An Overview of Problem Solving and Decision Making
Step 1: Define the Problem or Opportunity
Step 2: Set Objectives and Criteria
Step 3: Generate Alternatives
Step 4: Select the Most Feasible Alternative
Step 5: Implement the Decision
Step 6: Control the Results

Chapter 4. Strategic and Operational Planning
An Overview of Strategic and Operational Planning
Strategic Process
Analysis of the Environment
Setting of Objectives
Corporate-Level Strategy
Business-Level Strategy
Functional-Level Strategies
Implementing and Controlling the Strategies

Part III. Organizing

Chapter 5. Organizing and Delegating Work
The Organizing Function
Authority
Organizational Design
Job Design
Organizing Yourself and Delegating Work

Chapter 6. Sport Culture, Innovation, and Diversity
Managing Change
Organizational Culture
Innovation, Quality, and the Learning Organization
Diversity
Organizational Development

Chapter 7. Human Resources Management
Human Resources Management Process and Department
Legal Environment
Human Resources Planning and Job Analysis
Attracting Employees
Interviewing
Developing Employees
Performance Appraisals
Retaining Employees

Part IV. Leading

Chapter 8. Behavior in Organizations
Organizational Behavior
Personality
Perception
Attitudes
Power
Politics in the Office and on the Field
Managing Conflict
Negotiation
Collaboration
Stress

Chapter 9. Team Development
Importance of Teamwork to Performance
Group Performance Model
Group Structure
Group Process
Stages of Group Development and Leadership Styles
Developing Groups Into Teams
Getting to Better Meetings

Chapter 10. Communicating for Results
Understanding the Importance of Good Communication
Using Organizational Communication
Using Interpersonal Communication
Using the Channels
Sending Messages
Receiving Messages
Responding to Messages
Dealing With Emotions and Criticism

Chapter 11. Motivating to Win
Motivation and Performance
Content Motivation Theories
Process Motivation Theories
Reinforcement Theory
Putting Theory to Work Within the Motivational Process and Motivating Yourself

Chapter 12. Leading to Victory
Leadership and Traits
Behavior of Effective Leaders
Contemporary Perspectives
Situational Leadership Theories and Models
Getting to Your Personal Style of Leadership

Part V. Controlling

Chapter 13. Controlling Quality, Financials, Productivity and Managing People
Quality and Control Systems
Control Process
Frequency of Controls
Financial Controls
Managing People
Managing Problem Employees
Productivity

Chapter 14. Facilities and Events Management
Sport Facilities and Event Management
Sport Facilities Management
Sport Event Management
Planning and Controlling Sports
Sales Forecasting Techniques
Scheduling Tools
Time Management

About the Author

Robert N. Lussier, PhD, is a professor of management at the birthplace of basketball, Springfield College, where more than one-third of the students compete in 27 intercollegiate athletic teams. He has taught undergraduate and graduate sport management students for more than 30 years. He has also supervised sport internships and serves as an advisor for sport management research projects.

Lussier was an intercollegiate cross country and track athlete and has coached at the college, high school, and youth levels. He is a prolific writer with more than 444 publications, including articles in top refereed journals. Over one million people globally have used his textbooks, earning him an unsurpassed national and international reputation as an author and keynote speaker.

David C. Kimball, PhD, is a professor of management and the director of the sport management program at Elms College. He teaches sport management and sport marketing courses. As coordinator of the sport management internship program, he has placed many students in internships that offer real-world experience.
Kimball has helped develop and promote sporting events for organizations such as Junior Achievement and the JCC Maccabi Games, and he coaches and supervises Maccabi athletes each summer. He has an expansive network of friends and acquaintances in the sport management field; many of the case studies in this book arose from these relationships.