Table of Contents

SECTION 1 - SOFT SKILLS
1. Greeting the patient 2. More greetings 3. Routines 4. One consultation. one problem 5. Don't say that! 6. Only the lonely 7. I second that emotion 8. Seeing the world through the patient's eyes 9. "Take (extra) care" 10. Second opinions 11. Silence and small talk 12. Shared grief 13. Dying to help 14. It's all a game of chess 15. The return of vinyl 16. The best form of defence
17. The best form of defence, part 2

SECTION 2 - LOOKING AFTER NUMBER ONE or STAYIN' ALIVE 18. Finding the sweet spot 19. "I try to look after myself so I can look after you" 20. I'm curious to know if you're curious 21. Yes but..... 22. Get off the bus 23. Timing is everything
24. Go off-piste 25. Good connections 26. Tools in the toolbox
Conclusion