Contributors ix
Preface xii
Chapter 1 The public sector - Chris Aulich and Sandra Nutley 1
Chapter 2 Public sector management - Chris Aulich, John Halligan
and Sandra Nutley 11
Chapter 3 The public policy process - Jenny Stewart and Russell
Ayres 20
Chapter 4 Politics and the policy process - Jennifer Curtin and
Craig Symes 36
Chapter 5 Strategic management and corporate planning - Jules Wills
47
Chapter 6 Financial management and budgeting - Grant Jones 60
Chapter 7 Human resource management - Helen Coventry 74
Chapter 8 Diversity management - Anne Junor and Helen Coventry
86
Chapter 9 Managing the employment relationship - Chris Fisher and
Anne Junor 99
Chapter 10 Public management in the information age - Alan Jarman
and Sandra Nutley 111
Chapter 11 Performance management - Grant Jones 124
Chapter 12 Managing quality - Russell Ayres 138
Chapter 13 Competitive tendering and contract management - Chris
Aulich 150
Chapter 14 Change managemen
Dr Chris Aulich is Associate Professor and Director of the
Australian Centre for Regional and Local Government Studies. He
researches and teaches about competitive tendering and contract
management in the public sector.
Dr John Halligan is Professor of Public Administration and has
developed an international reputation for his work on comparative
public administration.
Dr Sandra Nutley is a senior lecturer in public sector management
at the University of St Andrews (Scotland) and has authored or
co-authored four books and numerous articles on different aspects
of public sector management. Her book The Public Sector Management
Handbook has been widely acclaimed by practitioners in the United
Kingdom.
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