Introduction - 1; Resilience versus coping - 9; From setback to comeback - 19; The characteristics of resilience - 33; The behaviours of resilience - 47; Action strategies to develop resilience - 57; Too much resilience - 65; Team resilience - 71; Organisational resilience - 77; References - 83; About the author - 87
Robin Hills is the director of Ei4Change and is based in the Greater Manchester area of the UK. He has over 30 years' commercial and leadership experience having worked in a variety of sales and marketing management roles. His special interest lies in emotional intelligence and linking together the outputs from assessments to give real practical relevance to improve effectiveness and productivity.
'Robin's approach is to be gently inquisitive and engage with people in a professional supportive way which teases out key elements. This book will change your way of thinking.'-- John M. Fisher, Chartered Psychologist, Change Management and Leadership Development Specialist