Table of Contents

Introduction; 1. The importance of performance management; 2. Performance management objectives; 3. Inspiring with a vision and values; 4. Communication expectations; 5. Creating a feedback environment; 6. Making performance rewarding; 7. Focusing on development and improvement; 8. Designing a simple and minimal management process; 9. Building manager capability: manager as a catalyst; 10. Bringing about cultural change; Further reading; About the author