1. Basic concepts 2. Perceptions of ISO 9000 and its derivatives 3. Role, origins and application of ISO/TS 16949 4. Quality management system 5. Management responsibility 6. Resource management 7. Product realization 8. Measurement, analysis and improvement
ISO/TS 16949:2002 will have a huge impact on the whole of the automobile industry this decade: the price of entry to the global automotive market is conformance to this new standard
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
"The objectives set out for creating the ISO/TS 16949 Standard include a move forwards such that more than before this Standard prescribes elements that will be reflected in continuously improved product quality and not merely systems requirements. David Hoyle's book captures and explains the philosophy behind the Standard in a comprehensive and understandable manner as well as giving insights into the processes required to satisfy the technical requirements." - Business Excellence Manager, Quality Improvement The Society of Motor Manufacturers & Traders Ltd "THIS BOOK IS UNQUESTIONABLY THE BEST QUALITY REFERENCE BOOK EVER WRITTEN! David Hoyle confidently explains the underlying logic behind ISO and QS requirements in such a manner that the reader is amazed at the simplicity of the requirement and how it will benefit his company. I feel more motivated and positive each time I use it! The book is well organized and addresses complex issues in a logical, well ordered fashion. The author uses excellent examples to illustrate his points. The "task lists" and "Do's and Don'ts" provided for each section are the single best reference checklist I have come across. He makes extensive use of charts and diagrams to illustrate interdependencies and processes. What I like best about this author is that he clearly understands the real world and the problems and challenges that face every company. He sites real-world examples and solutions. He takes a common sense approach so that you get a quality company and product, not just an expensive bound manual. So many other quality authors come off as dry and unyielding losing sight of the real goal. The first thing any company should do when contemplating ISO or QS is to go and buy a copy of this book for every Senior Executive and Manager! David Hoyle is a true pioneer in Quality and a guy to keep your eye on. I also follow his speeches and articles. I have no doubt that his contributions will someday reshape this field." - Steven P Gray (St. Louis, Missouri) "The second edition of Automotive Quality Systems Handbook, ISO/TS 16949:2002 is twice as good as the first edition.This first three chapters alone are worth the cost of the book. They explain the process approach in terms easily understood and applied to any quality management system.The real thrust of the book is how to implement the ISO/TS 16949 standard, and here is where Hoyle takes a new approach. Authors of other books about implementing standards only regurgitate the standards and define the rules of implementation. Hoyle uses a direct style of writing and refers to the reader in the second person. He also explains each requirement of the standard by answering three basic questions: what does it mean, why is it important and how is it implemented. The book provides plenty of diagrams and figures. This book is a must have for any company, whether it is to implement TS 16949:2002 or improve an already registered ISO 9001 quality management system. It is a guaranteed reference handbook to be used over and over again." - Quality Progress, April 2006