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Product Description:

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect…

A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbours and others anywhere in your life.

BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.

BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practise! This little book gives over 20 examples of BIFF responses for all areas of life—plus additional tips to help you deal with high-conflict people anywhere.
See if you can do a BIFF! Not everyone can!

Author bio:
Bill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. He developed the “High Conflict Personality” theory and has become an international expert on managing disputes involving high-conflict personalities. Eddy is the author of several books, including It’s All Your Fault at Work! and High Conflict People in Legal Disputes.

Dan Solin, Author of the Smartest series of books.

Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response – by asking 10 simples questions to make it even more effective.

Product Details


Table of Contents

Chapter One High-Conflict People and Blamespeak Chapter Two Writing a BIFF Response Chapter Three Avoid Admonishments, Advice and Apologies Chapter Four BIFFs for Friends and Family (and Ex's) Chapter Five Neighbors Chapter Six In the Workplace Chapter Seven Business and Professions Chapter Eight Organizations and Governments Chapter Nine Politicians Chapter Ten Coaching for BIFF Responses Chapter Eleven You Decide... References About the Author

Promotional Information

Author, Bill Eddy, has many (up to 50) speaking engagement/year, in which he promotes/sells books back-of-room at each event. Some are international or national conferences and others are organizations who invite him to speak at all or half-day trainings or as keynote or workshop speaker at conferences. We are releasing 5 Bill Eddy titles for Fall 2014, with each book expected to cross-promote. All 5 titles focus on conflict in the workplace instead of Bill's previous titles that focused on family law/divorce. Bill does radio and print interviews as requested. He teaches a course at Pepperdine University once/year. $500 marketing/publicity budget National radio interviews Advertising in National and international publications: Association of Family & Conciliation Courts newsletter; Academy of Professional Family Mediators newsletter; Society for Human Resource Management; others. Promotion targeting business publications Published to coincide with: It's All Your Fault at Work!; So What's Your Proposal?; New Ways for Work: Workbook; New Ways for Work: Coaching Manual. Promotion on authors websites:, (not "live" yet) and Promotion on publisher websites:, Social media campaigns on authors outlets and publisher's outlets, i.e. Facebook, Twitter, blog, Pinterest. Two years ago, over 1100 sites linked to Bill's blog and/or website. I'm not sure what those numbers are now, but they're likely the same or increased. - Publicity and promotion in conjunction with author's speaking engagements (see listing below): January 1/16 -- Handling High Conflict Personalities with the CARS Method Radio Interview of Bill Eddy by Doug Noll (book tie-in: It's All Your Fault!; BIFF), Contact: at 7:00pm Pacific Time Zone February 2/12 -- New Ways for Families: National Judicial Institute - Family Law Seminar, Quebec City, Quebec, Canada (no book tie-in) 2/20 -- 7 Tips for Managing High Conflict People, North County Bar Association, Vista, CA (book tie-in: BIFF; High Conflict People in Legal Disputes; It's All Your Fault!; New Ways for Families entire series). Contact: 2/25 -- Law and Ethics Update, Kaiser Permanente Psychosocial Clinicians, San Diego, CA (book tie-in: It's All Your Fault!; BIFF; It's All Your Fault at Work!; New Ways for Work Coaching Manual; New Ways for Work Workbook). Contact: 2/27 - 28 (PST) New Ways for Families "Day Two" Training, Family Law Pathways Network, Alice Springs, NT, Australia - by Skype (book tie-in: New Ways for Families Professional Guidebook; New Ways for Families Parent Workbook; BIFF). Contact: March 3/1 -- Managing High Conflict People. Law School for Social Workers Annual CEU Event, Portland, OR (book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire series) Contact: 3/14 -- Transformation of High Conflict Disputes Through Mediation, 2014 Orange County Mediation Conference, University of California, Irvine, CA (book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families Pre-Mediation Workbook; New Ways for Families Pre-Mediation Coaching Manual). Contact: 3/28 -- Managing High Conflict Personalities - in Separation and Divorce, Louisiana Chapter - Association of Family and Conciliation Courts, New Orleans, LA (book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire listing). Contact: April: "Managing High Conflict People" for Healthcare Workers in Maryland; Family Professionals in Calgary, Canada; Family law Judges in Ohio AFCC Conference (Presenting New Ways for Mediation method in 90-minute workshop) in Toronto in June Pepperdine University School of Law "Psychology of Conflict" course (Malibu, near Los Angeles) in October Association of Professional Family Mediators Conference presenting New Ways for Mediation in October in San Diego 2 weeks in September in Australia: National Mediation Conference - keynote speaker and workshop trainer; Monash University School of Law course: "Managing High Conflict People in Legal Disputes"; and other groups. Anchorage, Alaska: "New Ways for Mediation of High Conflict Disputes" to lawyers and mediators there sponsored by a law firm.

About the Author

Bill Eddy is the author of several books about dealing with high-conflict people - the most difficult "difficult" people. Bill is a lawyer, therapist, mediator and the President of the High Conflict Institute. He developed the "High Conflict Personality" theory and has become an expert on managing legal, workplace and other disputes involving high-conflict personalities and personality disorders. His books include: It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People So What's Your Proposal? Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds High Conflict People in Legal Disputes It's All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder He is also the developer of the "New Ways for Work" method of managing potentially high conflict employees in the workplace; and the "New Ways for Families" method of managing potentially high-conflict parents in and out of family court. A graduate of Case Western Reserve University, San Diego State University, and the University of San Diego School of Law, he lives in San Diego, CA with his wife.


"I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." -- Dan Solin, author of the Smartest series of books

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