Table of Contents

Introduction
Chapter 1- Understanding the Malcolm Baldrige National Quality Award
Chapter 2- Preparing an application for the Baldrige Award
Chapter 3- Key themes and relationships Among the criteria
Chapter 4- Understanding the Baldrige Award Scoring Scale
Chapter 5- Interpreting the Criteria for the Organizational Profile
Chapter 6- Interpreting the Criteria for Leadership (1)
Chapter 7- Interpreting the Criteria for Strategic Planning (2)
Chapter 8- Interpreting the Criteria for Customer and Market Focus (3)
Chapter 9- Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
Chapter 10-Interpreting the Criteria for Human Resource Focus (5)
Chapter 11- Interpreting the Criteria for Process Management (6.0)
Chapter 12- Interpreting the Criteria for Business Results (7.0)
Chapter 13- Preparing for a Site Visit
Chapter 14- Using a Baldrige Assessment as a Strategic Planning tool
Further Readings
Appendix A: State Awards Based on the Baldrige Criteria