Table of Contents

Chapter
Appreciations
The Business Case
How to use this book
Mean what you say make your reality match your principles
Taking on Leadership whoever you are
Communication the bedrock of a great company
The magic of the middle manager
Recruit for attitude, induct for culture
Taking responsibility how to make best use of company potential
Belonging building the sense of family
360 Degree Service - going the extra mile for everyone
A Case for Action
Appendix 1 Useful information
Appendix 2 Company Profiles
Appendix 3 PowerPoint slides company