Table of Contents

Contents List of Figures ix Foreword by Kush Mirchandani xi Acknowledgments xiii 1 Introduction 1 2 Moving Up to Manager: How to Get and Begin the Job 11 Section I: Motivating Others 3 The Principles of Motivation 35 4 What People Really Want 60 Action Items for Developing Your Ability to Motivate Others 74 Section II: Attracting and Retaining Top Talent 5 Interviewing: Choosing the Best from the Rest 79 6 Retaining Top Talent 95 Action Items for Developing Your Ability to Attract and Retain Top Talent 106 Section III: Planning and Organizing Your Group's Performance 7 Building Capability and Accountability 111 8 It's About Time! 134 Action Items for Developing Your Ability to Plan and Organize Your Group's Performance 143 Section IV: Driving Results Through Your Organization 9 Managing Employee Performance 147 10 Introducing Change: From "Woe!" to "Wow!" 163 11 Maintaining Your Sanity: Handling Performance Problems 175 Action Items for Developing Your Ability to Drive Results Through Your Organization 183 Section V: Lifelong Development 12 Career Planning 189 13 A Look to the Future 215 Action Items for Developing Your Ability to Develop Others 222 Appendix: Job Satisfaction Survey Details 225 Bibliography 233 Index 235 About the Author 241

About the Author

Len Sandler (Westford, MA) is the President of Sandler Assoc. and has successfully developed and delivered more than 2,500 seminars for such clients as EMC, General Motors, Disney, AT&T, Johnson & Johnson, Motorola, General Electric, Hertz, Sun Microsystems, Honeywell, Citigroup, Lucent Technologies, Siemens, and Corning.

Reviews

..".A smart addition to an aspiring leader's bookshelf." -"Washington Business Journal"

."..A smart addition to an aspiring leader's bookshelf." -"Washington Business Journal"

“…A smart addition to an aspiring leader’s bookshelf.” -"Washington Business Journal"

.,."A smart addition to an aspiring leader's bookshelf." -"Washington Business Journal"