About the Author

Nancy Smith has spent twenty years working as a medical office administrator. A certified coder with a bachelor's degree in vocational education, Smith has trained both front- and back-office staff. She has worked at all levels of administrative healthcare, including as a coder, coding manager, transcription editor, insurance claims specialist, and medical records abstractor.

Smith has taught allied health programs at the community college level. She developed the medical assistant program and medical-billing-and-coding program for two career colleges. She is currently a subject matter expert for a national company offering online medical training programs.