We use cookies to provide essential features and services. By using our website you agree to our use of cookies .


Warehouse Stock Clearance Sale

Grab a bargain today!

Best Practice Guide for Customer Service Professionals


Product Description
Product Details

Table of Contents

Basic concepts of customer service; Developing relationships with your customers, Customer service in different organisations; Match features and benefits; Communicate effectively; Deliver service excellence through teamwork; Systems for delivering service excellence; Laws and codes of practice; The you factor

About the Author

Director of Customer 1st International Ltd Business Development Advisor for the Institute of Customer Service (UK)

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
People also searched for
Item ships from and is sold by Fishpond World Ltd.
Back to top