Table of Contents

Preface xix

Acknowledgments xxiii

Introduction 1

Section One A Call for Conscious Change Leaders 15

Chapter 1 Achieving Breakthrough Results from Change 16

Chapter 2 The Drivers of Change 31

Chapter 3 Three Types of Organizational Change 51

Chapter 4 Two Leadership Approaches to Transformation 81

Chapter 5 Building Organizational Change Capability 106

Section Two People Dynamics 131

Chapter 6 Human Dynamics: From Resistance to Commitment 132

Chapter 7 The Role and Impact of Mindset 161

Chapter 8 The Role and Impact of Culture 184

Section Three Process Dynamics 207

Chapter 9 Conscious Process Thinking 208

Chapter 10 Change Process Models 228

Section Four Answering the Call to Conscious Change Leadership 253

Chapter 11 Answering the Call 254

Bibliography 263

About the Authors 275

Index 279

About the Author

DEAN ANDERSON is co-founder and president of Being First, achange leadership development and transformational changeconsulting firm. He is a powerful speaker, writer, coach,consultant and master trainer. Anderson's client list includesFortune 1000 companies such as Microsoft Corporation, PeaceHealth,Servus Credit Union, Canadian Park Service, Detroit Edison, DTEEnergy, Exxon, Cincinnati Gas and Electric, City of Calgary, TheClorox Company, Holiday Inns, United Way of America, Home Savingsof America, Levis Strauss, People's Gas, and RR Donnelley and Sons.He co-authored with Linda Ackerman Anderson of Beyond ChangeManagement and Change Leader's Roadmap. He has publishedover 50 articles and has been featured in Business Week, andregularly publishes in Warren Bennis's Leadership Excellenceperiodical. LINDA ACKERMAN ANDERSON is a co-founder andvice-president of Being First. She specializes in planning for andfacilitating transformational change in Fortune 1000 businesses andthe military. Linda has spoken about her work on conscioustransformation at national and international conferences, and isknown as a thought leader and inspiring model of her message.During the past 25 years, her practice has focused on strategydevelopment for major organizational change using Being First'srenown nine-phase Change Leader's Roadmap.