Introduction. How to Use This Book. Climate Setting, Icebreakers, and Session Openers. Presentation Boosters. Motivating Your Group. Creativity and Problem-Solving. Surfacing Hidden Problems in Your Group. Team Building Exercises. Manging Change: Dealing with Resistance and Getting Buy-in. Communication, Listening and Feedback Activities.
Respected teacher, widely published author, and consultant to organizations in the areas of training and supervisory development. He is Professor Emeritus of Management in the Management Studies Department of the Labovitz School of Business and Economics at the University of Minnesota Duluth (UMD). McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide