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The Big Book of Customer Service Training Games
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It's who you areWhat you say and how you say it Make the Connection Here's looking at you Make it a great day Stop, look, and listen The sky's the limit When the going gets tough Wait! That's not all What about us?

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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