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The Big Book of Customer Service Training Games
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Table of Contents

It's who you areWhat you say and how you say it Make the Connection Here's looking at you Make it a great day Stop, look, and listen The sky's the limit When the going gets tough Wait! That's not all What about us?

About the Author

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vashuda Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

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