Acknowledgments vii
About the Authors ix
Introduction xi
Part I A Strong Foundation
Chapter 1 Data Visualization: A Primer 2
Part II The Scenarios
Chapter 2 Course Metrics Dashboard 38
Chapter 3 Comparing Individual Performance with Peers 48
Chapter 4 What-If Analysis: Wage Increase Ramifications 62
Chapter 5 Executive Sales Dashboard 70
Chapter 6 Ranking by Now, Comparing with Then 80
Chapter 7 Are We on Pace to Reach Our Goals? 92
Chapter 8 Multiple Key Performance Metrics 98
Chapter 9 Power Plant Operations Monitoring 106
Chapter 10 Showing Year-to-Date and Year-over-Year at the Same Time 118
Chapter 11 Premier League Player Performance Metrics 130
Chapter 12 RBS 6 Nations Championship Match Performance Analysis 138
Chapter 13 Web Analytics 146
Chapter 14 Patient History Analysis of Recent Hospital Admissions 156Chapter 15 Hospitality Dashboard for Hotel Management 164
Chapter 16 Sentiment Analysis: Showing Overall Distribution 174
Chapter 17 Showing Sentiment with Net Promoter Score 186
Chapter 18 Server Process Monitoring 202
Chapter 19 Big Mac Index 210
Chapter 20 Complaints Dashboard 224
Chapter 21 Hospital Operating Room Utilization 236
Chapter 22 Showing Rank and Magnitude 246
Chapter 23 Measuring Claims across Multiple Measures and Dimensions 258
Chapter 24 Showing Churn or Turnover 268
Chapter 25 Showing Actual versus Potential Utilization 282
Chapter 26 Health Care Provider Productivity Monitoring 294
Chapter 27 Telecom Operator Executive Dashboard 306
Chapter 28 Economy at a Glance 316
Chapter 29 Call Center 328
Part III Succeeding in the Real World
Chapter 30 Want to Engage People? Make Your Dashboards Personal 338
Chapter 31 Visualizing Time 352
Chapter 32 Beware the Dead-End Dashboard 382
Chapter 33 The Allure of Red and Green 390
Chapter 34 The Allure of Pies and Donuts 396
Chapter 35 Clouds and Bubbles 404
Chapter 36 A Journey into the Unknown 410
Glossary 419
Bibliography 423
Index 425
STEVE WEXLER is the Founder and Principal of Data Revelations. He has helped scores of organizations worldwide understand and visualize their data.
JEFFREY SHAFFER is the VP of Information Technology and Analytics at Unifund and Adjunct Professor teaching Data Visualization at the University of Cincinnati.
ANDY COTGREAVE is Technical Evangelist at Tableau and writes the Living With Data column for ComputerWorld.
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