Table of Contents

Introduction 1 1 What Your Body Language Says About You 9 2 Listening 21 3 Building Rapport and Networking 33 4 Persuasion 41 5 Assertiveness 59 6 Meetings 77 7 Interviews 93 8 Negotiation 103 9 Sales 115 10 Managing Others 129 11 Attracting Others 147 12 Detecting Lies 159 13 Dealing with Conflict, Aggression, and Confrontation 171 14 Cross-Cultural Communication 181 A Quick Guide to Finding Out About Someone Without Asking 193 About the Author 199 Acknowledgements 201

Reviews

"The subtitle to this excellent book is 'learn how to read others and communicate with confidence', which perfectly sums it all up." (PQ Magazine, August 2016)