Table of Contents

Introduction 1

1 What Your Body Language Says About You 9

2 Listening 21

3 Building Rapport and Networking 33

4 Persuasion 41

5 Assertiveness 59

6 Meetings 77

7 Interviews 93

8 Negotiation 103

9 Sales 115

10 Managing Others 129

11 Attracting Others 147

12 Detecting Lies 159

13 Dealing with Conflict, Aggression, and Confrontation 171

14 Cross-Cultural Communication 181

A Quick Guide to Finding out About Someone without Asking 193

About the Author 199

Acknowledgements 201

About the Author

Elizabeth Kuhnke (kuhnkecommunication.com) founded Kuhnke Communication - a team of expert and experienced subject specialists, known for providing consistently outstanding customer service. Their customers come from a wide range of industry and the professional services including, and not limited to: accountancy; law; manufacturing, and telecoms. The firm is also an avid supporter of the charity sector. Kuhnke Communication also has expertise in diversity issues and supports both the public and private sectors in this area. They specialize in interpersonal communication for both teams and individuals and is consistently acknowledged for providing top notch training, coaching and facilitating services in this field. Kuhnke Communication's team of associates are acknowledged experts in their fields. Their proficiency in areas such as cross-cultural communication, media skills, team-building and leadership is highly respected throughout the coaching industry. Elizabeth runs workshops, training courses and coaching programmes, and speaks regularly at business events and international conferences. Her clients have included Vodafone, Gillette, KPMG, Lundbeck Pharmaceuticals and Rieter Automotive Systems. She is the author of Body Language For Dummies (now in its 3rd edition) Persuasion and Influence For Dummies, Communications skills For Dummies and Communication Essentials For Dummies.

Reviews

"The subtitle to this excellent book is 'learn how to read others and communicate with confidence', which perfectly sums it all up." (PQ Magazine, August 2016)