Table of Contents

Brazil.- An IT Giant Goes Global.- Driving Value Up.- Russia.- Reflecting on the Future to Understand the Present.- Outsourcing as a Strategic Business Model for “Futurised” Organizations.- Eastern Europe as Most Promising Market.- Dreaming with BRICs.- India.- Globalisation — There Is Much to Gain.- Sourcing Without Borders — Sourcing in a Flattening World.- The World’s BPO Hub.- Indian Offshoring — Building Sustainable Excellence.- China.- China — An Offshoring Leader?.- The Second Shift to China.- Conclusion.