Table of Contents

Preface; Introduction: ROI of Lean Six Sigma for the Federal Government; PART 1: How Lean Six Sigma Works in the Federal Space; Chapter 1: Profit vs. Mission Effectiveness; Chapter 2: Complexity and Regulations; Chapter 3: Authority and Accountability Challenges; Chapter 4: Initiative Overload; Chapter 5: Incentives and Motivation; PART 2: Thinking Strategically about Deployment in Your Organization; Chapter 6: Business Transformation: Best LSS practices from the private sector; Chapter 7: Initiative Management; Chapter 8: Strategy to Execution: Value Chain Optimization; Chapter 9: Human Capital Planning; Chapter 10: Financial Controls and Results Realization; Chapter 11: Case Study; Epilogue; Appendix 1: Highlights on Lean Six Sigma

About the Author

Richard Leifer, Christopher M. McDermott, Gina Colarelli O’Connor, Lois S. Peters, Mark Rice and Robert W. Veryzer are all faculty members in the Lally School of Management and Technology, Rensselaer Polytechnic Institute.