Table of Contents

Unit 1 Building Blocks for Effective Messages1. Business Communication, Management, and Success 2. Adapting Your Message to Your Audience 3. Communicating Across Cultures 4. Planning, Writing, and Revising 5. Designing Documents, Slides, and Screens Unit 2 Creating Goodwill 6. You-Attitude 7. Positive Emphasis 8. Reader Benefits Unit 3 Letters, Memos, and E-Mail Messages9. Formats for Letters and Memos10. Informative and Positive Messages11. Negative Messages12. Persuasive Messages13. E-Mail MessagesUnit 4 Polishing Your Writing14. Editing for Grammar and Punctuation 15. Choosing the Right Word 16. Revising Sentences and Paragraphs Unit 5 Interpersonal Communication17. Listening 18. Working and Writing in Teams19. Planning, Conducting, and Recording Meetings20. Making Oral Presentations Unit 6 Research, Reports, and Visuals21. Proposals and Progress Reports 22. Finding, Analyzing, and Documenting Information23. Short Reports 24. Long Reports 25. Using Visuals Unit 7 Job Hunting26. Researching Jobs 27. Resumes 28. Job Application Letters 29. Job Interviews 30. Follow-Up Letters and Calls and Job Offers

About the Author

Kitty O. Locker is currently an associate professor of English at The Ohio State University. She has also taught at Texas A&M University and the University of Illinois. She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication.