Do you want to polish your personal skills and be more successful at whatever you do? If you want to get to the top in the business world, you need to have an extra edge over the competition. First impressions last and people will be impressed if you have great social skills to go with your business knowhow. Business Etiquette provides the strategies to achieve success by demonstrating what to do, when to do it, and most importantly, how to do it. What you'll discover in this book is: appropriate grooming for men and women; how to manage your cyber CV and apply successfully for jobs online; the value and role of social media in job search today; strategies to shine at the job interview plus techniques for successful Skype interviews; how to make effective introductions; the key to being assertive: how to say 'no' when you need to; how to turn small talk into big business: how to mix 'n' mingle and increase your database; how to be a respected manager; how to deal with being dissatisfied or unhappy in your job; today's gender etiquette - when and if to stand, open a door, buy the drinks and pay for lunch; wining, dining and winning - whether as a host or as a guest; guidelines for using and interacting with social media and digital technology in the workplace and how to use these appropriately.